Version: 2026-08-31
Brand: Netanza / Media Forge
Media Forge is a private media-processing API. It is not a public media-hosting, publishing, social, discovery, recommendation, or distribution service. Customer media is processed at the Customer's direction. Platform-managed derived outputs may exist temporarily, but Media Forge does not intentionally publish or make those assets publicly discoverable.
This policy provides a practical copyright-complaint process. Whether Netanza also maintains a U.S. Copyright Office designated-agent registration for 17 U.S.C. §512(c) safe-harbor purposes is a separate applicability decision based on the Service's actual storage model. Technical production release does not depend on that decision.
Send copyright complaints to the contact address published on the Netanza Contact page, marked for the attention of the Copyright / DMCA contact.
Netanza does not currently claim a U.S. Copyright Office designated-agent registration under 17 U.S.C. §512(c)(2). Netanza is completing its operating legal entity, registered address, and a dedicated copyright mailbox, and will publish those details here. If Netanza registers a designated agent, the agent information will be published in this section.
A copyright owner or authorized agent may send a written notice identifying allegedly infringing material stored on systems controlled by Media Forge. A notice should include:
a physical or electronic signature of the owner or authorized agent;
identification of the copyrighted work claimed to be infringed;
identification of the material claimed to be infringing and information reasonably sufficient for Media Forge to locate it, such as a Job identifier or platform-managed output reference;
contact information for the complaining party;
a statement of good-faith belief that the disputed use is not authorized by the owner, agent, or law; and
a statement that the information is accurate and, under penalty of perjury where applicable, that the complaining party is authorized to act for the owner.
Do not attach infringing media to the complaint if a Job identifier or storage reference is sufficient to identify it.
Upon a credible and sufficiently complete complaint, Media Forge may:
acknowledge receipt;
request missing information needed to identify the work/material or evaluate the complaint;
remove or disable access to platform-managed derived outputs identified in the complaint;
retain the Job record and relevant audit information;
notify the Customer where appropriate and lawful;
record an account strike where the complaint is valid and warrants one; and
suspend or terminate repeat infringers in appropriate circumstances.
The ordinary removal mechanism deletes platform-managed derived objects and retains the Job record for audit. This procedure is not used for suspected CSAM where preservation rules may require a different path.
Where a U.S. DMCA counter-notice process applies, a Customer who believes material was removed because of mistake or misidentification may submit a counter-notice containing the information required by applicable law. Media Forge may forward a compliant counter-notice to the complaining party and follow the statutory restoration process where applicable.
Because Media Forge provides processing rather than public publishing, restoration may in practice mean authorization for the Customer to re-run the Job rather than restoring an expired/deleted output object.
Media Forge maintains an implemented repeat-infringer capability:
valid copyright strikes may be recorded against a tenant;
the configured production strike threshold controls automatic suspension;
at the current default threshold of 3 strikes, tenant credentials are revoked;
already-issued JWTs may remain usable only until their configured expiration boundary; and
an operator may correct a strike that is withdrawn or determined to be erroneous.
The exact threshold is an operational policy and should remain aligned with deployed configuration before this policy is adopted for customers.
U.S. Copyright Office rules require a service provider seeking §512(c)(2) treatment to designate an agent with the Office and make agent information publicly available. Media Forge does not claim that status. Netanza will claim §512(c) designated-agent protection only after it has reviewed whether the status applies to the adopted service and storage model, completed the registration if it is required, and published the designated-agent information in this policy.
If a designated agent is registered, the registration must be kept current and renewed as required. If the applicability review determines that registration is not required for the adopted model, this policy remains the operational copyright-complaint procedure without claiming §512(c) designated-agent status.
Media Forge does not undertake a general duty to monitor Customer Content for copyright infringement. Customers remain responsible for the rights necessary to submit and process Customer Content.