Version: 2026-08-31
Brand: Netanza / Media Forge
Production API: https://api.netanza.com
These Terms of Service (the Terms) are between Netanza, operating the Media Forge service (Netanza, we, us) and the person or entity accepting them (Customer, you). These Terms govern access to and use of the Media Forge API and related services (the Service).
You accept these Terms when an authorized representative accepts the current Terms version for your account, executes an order form incorporating them, or otherwise uses the Service after being presented with and accepting them. If you use the Service for an organization, you represent that you have authority to bind that organization.
Media Forge is a private, API-based media-processing service. At your direction, the Service may inspect, transcode, transform, stitch, reformat, package, or otherwise derive media outputs from media you identify or provide (Customer Content).
Media Forge is not a public media-hosting, publishing, social, discovery, recommendation, or distribution service. We do not curate Customer Content or intentionally make it available to the public. Processing is performed using the parameterized capabilities exposed by the Service; the Service does not provide arbitrary shell or raw FFmpeg command execution.
As between the parties, you retain all rights in Customer Content. You grant Netanza a limited, non-exclusive, worldwide license to access, receive, copy as technically necessary, process, transmit, temporarily store, and create derived outputs from Customer Content solely to provide, secure, support, and operate the Service at your direction.
We do not acquire ownership of Customer Content or use Customer Content to train general-purpose models. Human access to Customer Content is not part of ordinary Service operation and should occur only when necessary for a specifically authorized support, security, abuse, legal, or incident-response purpose.
You are responsible for obtaining all rights, permissions, and lawful bases necessary for Customer Content and the processing you request.
You will:
use the Service only in compliance with law, these Terms, and the Acceptable Use Policy;
keep credentials confidential and use reasonable security controls;
submit only Customer Content you are authorized to process;
ensure input URLs, output destinations, and webhook destinations are systems you are authorized to use;
promptly notify us of suspected credential compromise, unlawful use, or material security incidents involving the Service; and
not attempt to bypass metering, tenant isolation, rate controls, quotas, or other safeguards.
The Service uses authenticated tenant identity, standard Bearer authorization, isolation controls, bounded operator privileges, and production security controls described in the project security documentation. You are responsible for securing your own systems, credentials, source locations, and customer-controlled output destinations.
No security measure eliminates all risk. We may suspend or restrict access when reasonably necessary to contain a security incident, credential compromise, unlawful use, or material threat to the Service or other customers.
Derived outputs stored in platform-managed Media Forge storage are subject to the currently deployed 30-day automatic deletion lifecycle. Outputs delivered to storage you control are governed by your retention configuration.
Operational records—including job identifiers, timestamps, processing parameters, measured resource usage, billing/audit records, and security events—may be retained longer when reasonably necessary for billing, security, fraud prevention, dispute resolution, legal compliance, and reliable operation. Those operational records are designed not to contain the media payload itself.
A legal preservation obligation or valid legal process may require us to preserve specific material or records longer than the ordinary lifecycle.
The current paid-beta Service is usage-priced. Applicable prices, units, minimum charges, settlement rules, or other commercial terms are stated in an order form or published pricing authority applicable to your account.
Media-processing usage is billable only after a Job reaches the Service's successful-output boundary. Failed or invalid-output Jobs are not billed as successful media processing. Estimates are estimates, not binding quotations.
You authorize us and our payment provider to charge amounts due under the applicable commercial terms. Taxes are your responsibility except taxes imposed on our income.
We may introduce or change pricing prospectively by providing notice or by issuing a new order form/pricing version; historical usage remains bound to the pricing authority applicable when the usage event was created.
The Acceptable Use Policy is incorporated into these Terms. We may investigate credible reports of violations and may remove platform-managed derived outputs, restrict processing, revoke credentials, suspend accounts, or terminate access where reasonably necessary for security, non-payment, legal compliance, repeated infringement, or material AUP violations.
Where practical and lawful, we will provide notice. Immediate containment may occur first when delay would create security, legal, or abuse risk.
Netanza and its licensors retain all rights in the Service, software, documentation, APIs, designs, and underlying technology. Except for the limited rights necessary to use the Service, no intellectual-property rights are transferred to you.
Feedback may be used by Netanza without restriction or obligation, provided it does not identify Customer Content or disclose your confidential information.
Some codecs, containers, formats, libraries, and processing technologies may be subject to third-party licenses, patent pools, standards-body terms, or downstream distribution obligations. The Service may provide informational codec-licensing metadata, but that metadata is not legal advice.
Netanza does not provide patent indemnification for codecs or output formats. You are responsible for determining whether your creation, use, distribution, or commercialization of outputs requires third-party rights or licenses.
Each party may receive non-public information that a reasonable person would understand to be confidential (Confidential Information). The receiving party will use Confidential Information only to perform or receive the Service and will protect it using reasonable care.
Customer Content and non-public credentials are Customer Confidential Information. Confidentiality obligations do not apply to information that is independently developed, lawfully received without restriction, publicly available without breach, or required to be disclosed by law. Where legally permitted, the receiving party will provide reasonable notice before compelled disclosure.
Our handling of account, service, and operational personal information is described in the Privacy Notice. Where Netanza processes personal data in Customer Content on your behalf and applicable law requires processor terms, the Data Processing Addendum applies when incorporated into your order or account terms.
The Service may evolve. We may add, modify, deprecate, or remove functionality, provided we do not materially reduce an expressly committed paid feature during an active committed term without reasonable notice or an appropriate transition path.
Unless an executed order form states a specific service-level commitment, the Service is provided without a contractual uptime SLA.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." NETANZA DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR EVERY WORKLOAD.
Nothing in these Terms excludes warranties that cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING FROM OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
EXCEPT FOR AMOUNTS OWED, BREACH OF CONFIDENTIALITY, MISUSE OF THE OTHER PARTY'S INTELLECTUAL PROPERTY, FRAUD, WILLFUL MISCONDUCT, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE DURING THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY OR (B) USD $100.
You will defend and indemnify Netanza and its personnel against third-party claims arising from (a) Customer Content; (b) your requested processing or downstream use/distribution of outputs; (c) your violation of the AUP or law; or (d) your infringement or misappropriation of third-party rights, except to the extent caused by Netanza's breach of these Terms or willful misconduct.
These Terms remain effective while you use the Service. Either party may terminate an at-will paid-beta relationship on written notice unless an order form states otherwise. We may suspend or terminate immediately for material breach, security risk, unlawful activity, repeated infringement, or non-payment after any applicable cure period.
Following termination, your right to use the Service ends. Accrued payment obligations and provisions that by their nature should survive—including confidentiality, intellectual property, disclaimers, liability limitations, indemnity, and dispute provisions—survive.
We may update these Terms prospectively. Each approved version receives a new version identifier. Where the Service requires acceptance of a new version, Job submission may be refused until an authorized acceptance is recorded for the account.
You may not use the Service in violation of applicable export-control or sanctions laws. You represent that you are not prohibited from receiving the Service under applicable law.
Unless an order form states otherwise, these Terms are governed by the laws of the U.S. state in which the Netanza operating entity is organized, without regard to conflict-of-law principles. State and federal courts located in that state will have exclusive jurisdiction, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.
Netanza is completing entity formation. The exact formation state and venue will be stated in this section and in the applicable order form before Netanza enters a binding customer contract.
Legal notices to Netanza must be sent to:
Netanza, operating the Media Forge service
Netanza is completing its registered business address. Until that address is published, legal notices should be sent to the contact address published on the Netanza Contact page, and Netanza will provide the address for formal service on request.
Operational/security/abuse contacts are published separately so they may be updated without changing the contractual entity identity.
These Terms, the AUP, any applicable DPA, and any executed order form constitute the agreement concerning the Service. If they conflict, the order of precedence is: executed order form, DPA for data-protection matters, these Terms, then AUP.
If any provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent except in connection with a merger, reorganization, or sale of substantially all relevant assets. Netanza may assign these Terms in connection with a corporate reorganization or sale of the Service.